By The Regional Distribution Centre (RDC) supports the consistent availability of genuine BMW and MINI parts. Launched in 2018, the Waterfall facility in Gauteng holds more than 1,5 million individual parts and services more than 70 retailers across southern Africa. A centralised approach to logistics ensures a consistent and reliable aftersales customer experience.
BMW Group South Africa’s Regional Distribution Centre (RDC) in Midrand a critical component of the Group’s aftersales network, is constantly evolving through expansion initiatives, improvements in its logistical capabilities, and key investments in infrastructure and systems.
Launched in 2018 together with project developer Attacq, and located in the Waterfall precinct in Gauteng, the 32,000 square-metre facility serves as a central hub for storing and managing BMW, BMW Motorrad and MINI parts. It supplies parts to authorised retailers, supports aftersales operations and plays a role in maintaining quality assurance through controlled handling and tracking processes.
In total, the facility supports more than 70 BMW, MINI and BMW Motorrad retailers nationwide. It handles and distributes – on average – more than 3.8 million parts a year. In addition, it executes multiple metro, regional, cross-border, and line-haul deliveries every day, ensuring customer satisfaction and peace of mind.
“We’re very proud to shed light on the inner workings of the BMW Group ecosystem. We’re showing firsthand how critical these facilities and infrastructure are to the success and continued growth of the local automotive industry,” says Rob Gearing, General Manager: Customer Support at BMW Group South Africa.
“A centralised, integrated approach to logistics enables us to deliver on a national scale and adapt and optimise our operations based on performance and market conditions,” Gearing explains. “It also embodies our commitment to reliability, accuracy and long-term service quality, culminating in an enhanced service delivery across our retail network and a refined customer experience.”
Beyond logistics, the facility also delivers tangible socioeconomic benefits, supporting skills development and sustained investment in South Africa’s automotive supply chain.
“Mobility as a business is very complex. It has, naturally, many moving parts. It evolves at a rapid pace and thus requires a high degree of flexibility on the part of automotive brands like BMW Group. But with the help of infrastructure such as the RDC Midrand facility, we both propel and sustain that evolution while always delivering the ultimate driving experience,” Gearing concludes.