By Studies have shown that black women spend more on beauty products than any other demographic group, but they are often under-served and under-represented by mainstream beauty brands. This suggests that there is significant potential for growth in the black beauty market and that brands need to prioritize inclusivity and diversity if they are to succeed.
E-commerce vs Brick-and-Mortar
The relationship between e-commerce and brick and mortar may be symbiotic but is there an added edge to having a physical store? Absolutely.
In recent years, e-commerce has gained popularity as a convenient and cost-effective way of doing business – more so during the pandemic. However, a physical store in South Africa still holds several advantages for both the consumer and the business.
Physical stores offer an immediate shopping experience. Customers can see, touch, and try products before purchasing them. This helps customers make more informed decisions, which leads to better customer experiences and increased sales. Furthermore, customers leave the store with their purchases, avoiding delivery delays and shipping fees associated with e-commerce.
By having a store, the Beauty on TApp team can interact with their customers, providing a personalized service that builds community and loyalty. This human interaction allows businesses to tailor their services to customer needs, resulting in better customer satisfaction. It offers a delicate touch that an e-commerce platform cannot replicate.
Although https://shopbeautyonTApp.co.za/ shows exponential growth, the physical store allows the business to tap into bigger markets. This is particularly important in South Africa, where consumers still like to see, touch, and feel product while consulting with professional aestheticians. By having a physical presence, businesses can tailor their offerings to meet the unique needs of local customers.
